Shipping & Returns


Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. Return costs are to be covered by the buyer, unless the return is a result of our error (you received an incorrect or defective item, etc.), which the cost will then be covered by us, the seller. 

You should expect to receive your refund within 2 week of sending your package back to the seller, however, in many cases you will receive a refund more quickly. This time period does not include the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. DO NOT return items without communicating with us first as item will stay with us until you pay for shipping again. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address within Australia. We will use Australia Post mainly, but on occasions items will also be delivered via couriers.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.